Welcome to Elo Touch Solutions, Inc.’s take-back program provided by Reverse Logistics Group Americas, Inc. (RLGA). RLGA will ensure recycling and disposal are performed in an environmentally sound manner that complies with all governmental laws and regulations.
Certain consumers in the District of Columbia, Hawaii, Maryland, Michigan, Missouri, New York, North Carolina, Oklahoma, Texas, South Carolina, Virginia and West Virginia may be eligible for free take-back.
In certain states you may use this program to return products from other manufacturers. If you are in New York State, and if you purchased a new Elo Touch Solutions eligible product, you may return the same type of equipment of any brand provided you can provide proof of purchase for the new product. If you are in the District of Columbia, this program is available to Elo customers returning any other manufacturer brand on a one-to-one basis with the purchase of the same equipment.
Consumers in states other than those listed above, please email elotakeback@rlgamericas.com to request additional information.
Elo Touch Solutions, Inc. and its partner RLGA are not responsible for information left on equipment returned through this program and will not be able to return any equipment once you have handed it over to a collector or transporter used for the purpose of returning your equipment.
Prior to returning equipment for recycling, it is your responsibility to back up or transfer any data on the hard drive or other storage devices and then delete any data on the drives and devices. Additionally, for removing data on Computer Hardware, it is further recommended to use a variety of available data-erasing software applications available and follow the instructions associated with the software to ensure data is removed from the machine prior to returning for recycling.
If you have any questions about using this program, please send an email to elotakeback@rlgamericas.com.
SHIPPING A PRODUCT CONTAINING A RECHARGEABLE BATTERY:
If the product you are shipping through this product take-back program contains a rechargeable battery, the battery MUST remain contained within the product. If the battery is not operational, AND has evidence of damage, or appears to be swollen, corroded, punctured, or leaking, then the battery must be removed from the product and it cannot be shipped through this product take-back program due to US DOT regulations.
For information on how to properly dispose of your damaged battery, please consult local resources for safe disposal options in your area. If you have any questions regarding the shipment of damaged batteries, you may also send an email to elotakeback@rlgamericas.com for assistance.
Important: If you are wishing to return a product which has a cracked or broken monitor screen or has any sign of visible leakage, please send an email to elotakeback@rlgamericas.com for assistance.
Before you proceed, please read the following documents carefully:
- Terms of use
- Privacy policy
- Take-back program policy